:root{--bg-app: #f8f7f4;--bg-card: #ffffff;--bg-panel: #fdfdfc;--text-main: #1f2937;--text-muted: #4b5563;--text-light: #6b7280;--border-thin: 1px solid #e2e0db;--border-strong: 1px solid #c9c7c0;--border-subtle: 1px solid #eeede8;--pine-green: #1b4d3e;--pine-green-hover: #143c30;--pine-green-light: #eaf2ee;--terracotta: #c85a32;--terracotta-hover: #b24e29;--terracotta-light: #faeeea;--font-xs: 12px;--font-sm: 14px;--font-md: 16px;--font-lg: 20px;--font-xl: 28px;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 24px;--status-waiting-bg: #fef3c7;--status-waiting-text: #92400e;--status-waiting-border: #fde68a;--status-needs-bg: #eff6ff;--status-needs-text: #1d4ed8;--status-needs-border: #bfdbfe;--status-resolved-bg: #ecfdf5;--status-resolved-text: #065f46;--status-resolved-border: #a7f3d0;--status-blocked-bg: #fef2f2;--status-blocked-text: #991b1b;--status-blocked-border: #fecaca;--status-pending-bg: var(--status-waiting-bg);--status-pending-text: var(--status-waiting-text);--status-pass-bg: var(--status-resolved-bg);--status-pass-text: var(--status-resolved-text);--status-fail-bg: var(--status-blocked-bg);--status-fail-text: var(--status-blocked-text);--status-unknown-bg: #f0f0ed;--status-unknown-text: #666666;--font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, sans-serif;--radius-xs: 4px;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--shadow-none: none;--shadow-subtle: 0 1px 3px rgba(0, 0, 0, .05)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);background-color:var(--bg-app);color:var(--text-main);line-height:1.5;font-size:var(--font-sm);-webkit-font-smoothing:antialiased}button{font-family:inherit;cursor:pointer;border-radius:var(--radius-sm);border:var(--border-thin);background:#fff;padding:6px 14px;font-size:var(--font-sm);font-weight:500;color:var(--text-main);transition:background .15s,border-color .15s,box-shadow .15s}button:hover:not(:disabled){background:#f0f0ec}button:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--pine-green);color:#fff;border:1px solid var(--pine-green-hover);box-shadow:0 1px 2px #1b4d3e33;font-weight:600;padding:8px 16px}.btn-primary:hover:not(:disabled){background:var(--pine-green-hover);border-color:var(--pine-green-hover);box-shadow:0 2px 4px #1b4d3e4d}.btn-primary:active:not(:disabled){transform:translateY(1px)}.btn-danger{background:var(--terracotta);color:#fff;border:1px solid var(--terracotta-hover);box-shadow:0 1px 2px #c85a3233;font-weight:600;padding:8px 16px}.btn-danger:hover:not(:disabled){background:var(--terracotta-hover);border-color:var(--terracotta-hover);box-shadow:0 2px 4px #c85a324d}.app-header{background:var(--bg-card);border-bottom:var(--border-thin);padding:var(--space-3) var(--space-5);display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100}.brand-section{display:flex;align-items:center;gap:var(--space-3)}.brand-title{font-size:var(--font-lg);font-weight:700;letter-spacing:-.5px;color:var(--pine-green)}.store-badge{font-size:var(--font-xs);background:var(--pine-green-light);color:var(--pine-green);padding:2px 8px;border-radius:12px;font-weight:600;border:1px solid #cce0d6}.nav-tabs{display:flex;gap:var(--space-1);background:#eeede8;padding:3px;border-radius:var(--radius-sm)}.tab-btn{background:transparent;border:none;padding:6px 16px;font-size:var(--font-sm);font-weight:600;color:var(--text-muted);border-radius:var(--radius-sm)}.tab-btn.active{background:#fff;color:var(--pine-green);box-shadow:0 1px 2px #00000014}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--radius-xs);font-size:var(--font-xs);font-weight:600;text-transform:capitalize;letter-spacing:.2px;line-height:1.4}.badge-waiting{background:var(--status-waiting-bg);color:var(--status-waiting-text);border:1px solid var(--status-waiting-border)}.badge-needs-you{background:var(--status-needs-bg);color:var(--status-needs-text);border:1px solid var(--status-needs-border)}.badge-pass,.badge-resolved{background:var(--status-resolved-bg);color:var(--status-resolved-text);border:1px solid var(--status-resolved-border)}.badge-fail,.badge-blocked{background:var(--status-blocked-bg);color:var(--status-blocked-text);border:1px solid var(--status-blocked-border)}.badge-unknown{background:var(--status-unknown-bg);color:var(--status-unknown-text);border:1px solid #dedcd6}.main-content{max-width:1680px;margin:0 auto;padding:var(--space-5) var(--space-5);min-height:calc(100vh - 65px)}.customer-layout{display:flex;flex-direction:column;align-items:center;gap:var(--space-3);width:100%}.demo-order-strip{width:100%;max-width:640px;margin:0 auto;background:var(--bg-card);border:var(--border-thin);border-radius:var(--radius-md);padding:10px 16px;display:flex;flex-direction:column;gap:8px;box-shadow:0 1px 3px #0000000a}.demo-strip-label{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:600;color:var(--text-muted)}.demo-tag{background:#eef2ff;color:#4338ca;padding:1px 6px;border-radius:4px;font-size:10px;font-weight:700;letter-spacing:.5px}.demo-strip-controls{display:flex;flex-wrap:wrap;align-items:center;gap:12px}.demo-control-group{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--text-main)}.demo-select{margin-bottom:0;padding:5px 8px;font-size:12px;border-radius:var(--radius-sm);border:var(--border-thin);background:#fff;color:var(--text-main);outline:none}.demo-order-info{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:11.5px;width:100%;margin-top:2px;padding-top:6px;border-top:1px dashed #e2e0db}.info-badge{background:#fbfbfa;border:var(--border-thin);border-radius:var(--radius-sm);padding:2px 8px;color:var(--text-muted)}.scenario-badge{background:var(--pine-green-light);color:var(--pine-green);border:1px solid #b7dcce;font-weight:600}.messaging-phone-frame{width:100%;max-width:480px;margin:0 auto;background:#efeae2;border:1px solid #d1d7db;border-radius:16px;box-shadow:0 8px 28px #00000014;overflow:hidden;display:flex;flex-direction:column;height:680px;max-height:80vh}.phone-header{background:#075e54;color:#fff;padding:10px 14px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid rgba(0,0,0,.08);flex-shrink:0}.phone-header-left{display:flex;align-items:center;gap:10px}.phone-avatar{width:36px;height:36px;border-radius:50%;background:#fff;color:#075e54;display:flex;align-items:center;justify-content:center;font-size:18px;position:relative;flex-shrink:0}.avatar-status-dot{width:10px;height:10px;border-radius:50%;background:#25d366;border:2px solid #075e54;position:absolute;bottom:-1px;right:-1px}.phone-meta{display:flex;flex-direction:column}.phone-shop-name{font-size:15px;font-weight:700;color:#fff;line-height:1.2}.phone-shop-status{font-size:11px;color:#cbead1;display:flex;align-items:center;gap:4px}.online-dot{width:6px;height:6px;border-radius:50%;background:#25d366;display:inline-block}.case-id-chip{background:#ffffff26;color:#fff;padding:3px 8px;border-radius:12px;font-size:11px;font-family:monospace}.case-status-bar{padding:8px 14px;border-bottom:1px solid #e0dfdb;background:#fffffff2;display:flex;align-items:center;justify-content:space-between;font-size:11.5px;flex-shrink:0}.status-pill{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:600;padding:2px 8px;border-radius:10px}.status-pill.new-conversation{background:#f0f0ed;color:#555;border:1px solid #dedcd6}.status-pill.waiting-for-seller{background:var(--status-needs-bg);color:var(--status-needs-text);border:1px solid var(--status-needs-border)}.status-pill.sending{background:#eef2ff;color:#3b82f6}.status-pill.processing,.status-pill.waiting-for-you{background:var(--status-waiting-bg);color:var(--status-waiting-text);border:1px solid var(--status-waiting-border)}.status-pill.done{background:var(--status-resolved-bg);color:var(--status-resolved-text);border:1px solid var(--status-resolved-border)}.status-pill.error{background:var(--status-blocked-bg);color:var(--status-blocked-text);border:1px solid var(--status-blocked-border)}.status-pulse{width:7px;height:7px;border-radius:50%;background-color:currentColor;animation:pulse 1.5s infinite}.messaging-thread{flex:1;padding:12px 14px;overflow-y:auto;display:flex;flex-direction:column;gap:8px;background:#efeae2}.chat-date-divider{display:flex;justify-content:center;margin:4px 0 8px}.chat-date-divider span{background:#fff;color:#54656f;font-size:10.5px;font-weight:600;padding:2px 10px;border-radius:8px;box-shadow:0 1px .5px #0b141a21}.chat-system-event-note{display:flex;justify-content:center;align-items:center;margin:6px 0;width:100%}.chat-system-event-note span{background:#e9edef;color:#54656f;font-size:11px;font-weight:500;padding:3px 12px;border-radius:8px;box-shadow:0 1px .5px #0b141a14;max-width:90%;text-align:center;line-height:1.4}.chat-empty-hint{text-align:center;padding:30px 16px;background:#ffffffd9;border-radius:12px;margin:auto 0;box-shadow:0 1px 1px #0000000d}.chat-bubble{max-width:82%;padding:7px 11px;font-size:13.5px;line-height:1.4;position:relative;word-break:break-word}.chat-bubble.customer{align-self:flex-end;background:#d9fdd3;color:#111b21;border-radius:8px 8px 2px;box-shadow:0 1px .5px #0b141a21}.chat-bubble.agent{align-self:flex-start;background:#fff;color:#111b21;border-radius:8px 8px 8px 2px;box-shadow:0 1px .5px #0b141a21}.chat-bubble-text{font-size:13.5px;line-height:1.4}.msg-meta{display:flex;align-items:center;justify-content:flex-end;gap:3px;margin-top:3px;font-size:10px;color:#667781}.delivered-ticks{color:#53bdeb;font-weight:700;font-size:12px;line-height:1;letter-spacing:-1px}.typing-indicator-bubble{display:flex;align-items:center;gap:8px;padding:8px 12px}.typing-dots{display:inline-flex;align-items:center;gap:3px}.typing-dot{width:6px;height:6px;border-radius:50%;background:#667781;animation:typingBounce 1.4s infinite ease-in-out}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}.typing-text{font-size:11.5px;color:#667781;font-style:italic}@keyframes typingBounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.waveform-player-box{background:#00000008;border-radius:6px;padding:6px 8px;margin-top:5px;display:flex;flex-direction:column;gap:4px}.waveform-controls{display:flex;align-items:center;gap:8px}.waveform-play-btn{width:28px;height:28px;border-radius:50%;background:var(--pine-green);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:11px;flex-shrink:0;transition:transform .1s}.waveform-play-btn:hover{transform:scale(1.05)}.waveform-bars{display:flex;align-items:center;gap:2px;height:24px;flex:1}.waveform-bar{width:3px;background:#8696a0;border-radius:2px;display:inline-block;transition:background .15s}.waveform-bar.played{background:var(--pine-green)}.waveform-time{font-size:10.5px;color:#54656f;font-family:monospace;min-width:34px}.waveform-lang-chip{font-size:10px;background:#1b43321a;color:var(--pine-green);padding:1px 5px;border-radius:4px;font-weight:600;white-space:nowrap}.waveform-transcript{font-size:11px;font-style:italic;color:#54656f;border-left:2px solid var(--pine-green);padding-left:6px;margin-top:2px}.chat-attachment-container{margin-top:6px}.chat-media-thumb{border-radius:6px;overflow:hidden;position:relative;background:#000;border:1px solid rgba(0,0,0,.1)}.chat-image-preview,.chat-video-player{max-width:100%;max-height:180px;display:block;border-radius:6px}.chat-thumb-label{font-size:10px;padding:2px 6px;background:#000000a6;color:#fff;position:absolute;bottom:0;left:0;right:0}.staged-media-bar{background:#fff;border-top:1px solid #e2e0db;padding:6px 10px;display:flex;flex-wrap:wrap;gap:6px;align-items:center;flex-shrink:0;box-sizing:border-box;width:100%;overflow:hidden}.staged-chip{background:var(--pine-green-light);border:1px solid #b7dcce;color:var(--pine-green);font-size:11px;font-weight:600;padding:2px 8px;border-radius:12px;display:inline-flex;align-items:center;gap:6px;max-width:100%;box-sizing:border-box}.staged-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:320px}.chip-remove-btn{background:none;border:none;cursor:pointer;color:var(--terracotta);font-weight:700;font-size:11px;padding:0;line-height:1}.messaging-input-area{background:#f0f2f5;border-top:1px solid #d1d7db;padding:8px 10px;flex-shrink:0;box-sizing:border-box;width:100%}.messaging-input-row{display:flex;align-items:center;gap:8px;width:100%;box-sizing:border-box}.messaging-action-buttons{display:flex;align-items:center;gap:2px;flex-shrink:0}.messaging-input-field{flex:1 1 0;min-width:0;width:0;background:#fff;border:1px solid #d1d7db;border-radius:20px;padding:8px 14px;font-size:13.5px;outline:none;margin-bottom:0;box-sizing:border-box}.messaging-input-field:focus{border-color:var(--pine-green)}.messaging-send-btn{width:36px;height:36px;border-radius:50%;padding:0;display:flex;align-items:center;justify-content:center;font-size:14px;flex-shrink:0}.text-input{flex:1;padding:10px 14px;border-radius:var(--radius-sm);border:var(--border-thin);font-size:13.5px;outline:none}.text-input:focus{border-color:var(--pine-green)}.input-actions-bar{display:flex;align-items:center;justify-content:space-between;gap:10px}.voice-recorder-box{display:flex;align-items:center;gap:10px;padding:6px 12px;background:#f8f7f4;border:var(--border-thin);border-radius:var(--radius-sm)}.voice-recording-active{background:var(--terracotta-light);border-color:var(--terracotta)}.record-indicator{display:inline-block;width:10px;height:10px;background:var(--terracotta);border-radius:50%;animation:pulse 1s infinite}.audio-preview-box{display:flex;align-items:center;gap:8px;font-size:12px}.seller-layout{display:grid;grid-template-columns:380px minmax(420px,1fr) 400px;gap:var(--space-4);align-items:start}.seller-col{background:var(--bg-card);border:var(--border-thin);border-radius:var(--radius-md);padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-4);box-shadow:0 1px 3px #00000005}.col-header{display:flex;align-items:center;justify-content:space-between;border-bottom:var(--border-thin);padding-bottom:var(--space-2)}.col-header h3{font-size:var(--font-md);font-weight:700;text-transform:none;letter-spacing:-.2px;color:var(--text-main)}.inbox-list{display:flex;flex-direction:column;gap:8px;max-height:280px;overflow-y:auto}.inbox-item{border:var(--border-thin);border-radius:var(--radius-sm);padding:10px 12px;cursor:pointer;background:#fff;transition:border-color .15s,background .15s}.inbox-item:hover{background:#fbfbfa}.inbox-item.selected{border-color:var(--pine-green);background:var(--pine-green-light)}.inbox-item-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.inbox-item-order{font-weight:700;font-size:13px}.inbox-money-badge{font-size:11px;font-weight:700;color:var(--pine-green);background:#fff;padding:2px 6px;border-radius:var(--radius-sm);border:1px solid #cce0d6}.inbox-summary{font-size:12px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.media-container{border:var(--border-thin);border-radius:var(--radius-sm);overflow:hidden;background:#000}.video-player{width:100%;max-height:220px;display:block}.timestamp-pill{cursor:pointer;background:#235c4b;color:#fff;padding:2px 6px;border-radius:3px;font-family:monospace;font-size:11px;margin-right:6px}.timestamp-pill:hover{background:var(--terracotta)}.triad-group{border:var(--border-thin);border-radius:var(--radius-sm);overflow:hidden;margin-bottom:var(--space-3);background:#fff}.triad-header{padding:10px 14px;font-size:var(--font-sm);font-weight:700;text-transform:none;letter-spacing:normal;display:flex;justify-content:space-between;align-items:center}.triad-header.verified{background:var(--pine-green-light);color:var(--pine-green);border-bottom:1px solid #cce0d6}.triad-header.observed{background:#eff6ff;color:#1e40af;border-bottom:1px solid #dbeafe}.triad-header.unverified{background:var(--terracotta-light);color:var(--terracotta);border-bottom:1px solid #f8d7cc}.triad-content{padding:var(--space-3) var(--space-4);font-size:var(--font-sm);background:#fff;display:flex;flex-direction:column;gap:var(--space-2)}.fact-row{display:flex;justify-content:space-between;border-bottom:1px dashed #eeedea;padding-bottom:4px}.fact-label{color:var(--text-muted)}.fact-value{font-weight:600;color:var(--text-main)}.plan-card{border:var(--border-thin);border-radius:var(--radius-sm);padding:var(--space-4);background:#fbfbfa}.plan-card-title{font-size:var(--font-sm);font-weight:700;text-transform:none;letter-spacing:normal;color:var(--text-main);margin-bottom:var(--space-2)}.plan-field{margin-bottom:8px;font-size:13px}.plan-field-label{font-size:var(--font-xs);font-weight:600;color:var(--text-light);text-transform:none}.tool-chip{display:inline-block;background:#e2e8f0;color:#334155;padding:2px 6px;border-radius:3px;font-size:11px;font-family:monospace;margin-right:4px;margin-top:3px}.memory-chip{display:inline-block;background:#fef3c7;color:#92400e;padding:2px 6px;border-radius:3px;font-size:11px;margin-right:4px;margin-top:3px}.proposal-box{border:var(--border-thin);border-radius:var(--radius-sm);padding:var(--space-4);background:#fff;margin-bottom:var(--space-3);box-shadow:0 1px 2px #00000008}.proposal-action{font-weight:700;font-size:13px;color:var(--pine-green);display:flex;justify-content:space-between;margin-bottom:6px}.proposal-preview{font-size:12px;color:var(--text-muted);font-style:italic;margin-bottom:10px;padding:6px 8px;background:#f8f7f4;border-left:2px solid var(--pine-green)}.alert-box{padding:10px 14px;border-radius:var(--radius-sm);margin-bottom:12px;font-size:12.5px;display:flex;flex-direction:column;gap:4px}.alert-409{background:#fef2f2;border:1px solid #f87171;color:#991b1b}.alert-422{background:var(--terracotta-light);border:1px solid var(--terracotta);color:var(--terracotta)}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:200}.modal-card{background:#fff;border-radius:var(--radius-md);width:480px;max-width:90vw;box-shadow:0 4px 16px #00000026;border:var(--border-thin);overflow:hidden}.modal-header{padding:14px 18px;border-bottom:var(--border-thin);display:flex;justify-content:space-between;align-items:center}.modal-body{padding:18px;display:flex;flex-direction:column;gap:12px;font-size:13px}.modal-footer{padding:12px 18px;border-top:var(--border-thin);background:#fbfbfa;display:flex;justify-content:flex-end;gap:10px}.timeline-drawer{position:fixed;top:0;right:0;bottom:0;width:420px;background:#fff;border-left:var(--border-thin);box-shadow:-4px 0 16px #0000001a;z-index:150;display:flex;flex-direction:column}.drawer-header{padding:16px 20px;border-bottom:var(--border-thin);display:flex;justify-content:space-between;align-items:center}.drawer-body{flex:1;padding:20px;overflow-y:auto;display:flex;flex-direction:column;gap:16px}.timeline-event-item{position:relative;padding-left:20px;border-left:2px solid #e2e0db}.timeline-event-item:before{content:"";position:absolute;left:-5px;top:4px;width:8px;height:8px;border-radius:50%;background:var(--pine-green)}.timeline-event-label{font-weight:600;font-size:13px;color:var(--text-main)}.timeline-event-meta{font-size:11px;color:var(--text-light);margin-top:2px}.timeline-details-toggle{font-size:11px;color:var(--pine-green);cursor:pointer;margin-top:4px;display:inline-block;background:none;border:none;padding:0}.timeline-redacted-args{margin-top:6px;padding:8px;background:#f8f7f4;border-radius:var(--radius-sm);font-family:monospace;font-size:11px;white-space:pre-wrap;word-break:break-all;border:var(--border-thin)}.operator-placeholder-card{background:#fff;border:var(--border-thin);border-radius:var(--radius-md);padding:32px;text-align:center;max-width:600px;margin:40px auto}body.demo-mode{zoom:var(--demo-scale, 1.35)}.field{display:flex;flex-direction:column;gap:6px;min-width:0}.field-label{font-size:12px;font-weight:600;color:var(--text-muted);letter-spacing:.1px}.field-hint{font-size:12px;color:var(--text-light);line-height:1.4}.select-field{display:block;width:100%;height:38px;padding:0 12px;font:inherit;font-size:14px;color:var(--text-main);background-color:#fff;border:1px solid #d9d6cf;border-radius:var(--radius-sm);box-sizing:border-box;transition:border-color .15s ease,box-shadow .15s ease}select.select-field{-moz-appearance:none;appearance:none;-webkit-appearance:none;padding-right:34px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center}.select-field:hover{border-color:#c4c0b7}.select-field:focus{outline:none;border-color:var(--pine-green);box-shadow:0 0 0 3px #1b4d3e1f}.select-field.demo-select{display:inline-block;width:auto;min-width:260px;height:34px;font-size:13px}.form-stack{display:flex;flex-direction:column;gap:14px}.form-row-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.form-result{font-size:13px;font-weight:500;padding:8px 12px;border-radius:var(--radius-sm)}.form-result.ok{color:var(--pine-green);background:var(--pine-green-light)}.form-result.err{color:var(--terracotta);background:var(--terracotta-light)}.icon-svg{width:16px;height:16px;display:inline-block;vertical-align:-3px;flex-shrink:0}.avatar-icon{font-size:13px;font-weight:700;letter-spacing:.3px}.demo-strip-controls{display:grid;grid-template-columns:1fr 1fr;gap:12px 16px;align-items:end}.demo-control-group{display:flex;flex-direction:column;align-items:stretch;gap:6px;min-width:0}.demo-control-group label{font-size:12px;font-weight:600;color:var(--text-muted)}.demo-control-group .select-field.demo-select{display:block;width:100%;min-width:0}.demo-order-info{grid-column:1 / -1}.voice-recorder-box:not(.voice-recording-active){border:none;background:none;padding:0}.icon-action-btn{width:36px;height:36px;border-radius:50%}.icon-action-btn:hover:not(:disabled){background:#f1efea!important;color:var(--text-main)!important}